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Healthcare Client Account Representative

Birmingham, Alabama•Full-time
$21 - $24 hourly
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About the Job
We are a Birmingham, Alabama-based healthcare management company in search of a Healthcare Client Account Representative. The Client Account Representative duties may include one or more of the following: medical billing, claims processing, processing insurance payments, following up on denied claims, resolving credit balances, and customer service skills. THIS IS AN IN-OFFICE POSITION.

PRIMARY RESPONSIBILITIES:
  • Processes the insurance component of a patient's obligation through claims processing and payment rules.
  • Bills claims appropriately.
  • Follows up on denied claims by performing appeals and denial recovery procedures.
  • Works denied claim lines and no response claims to resolve outstanding accounts.
  • Analyzes credit balances on patient accounts and resolves.
  • Insurance verification.
  • Experience using eClinicalWorks.
  • Responds to refund request letters from insurance carriers.
  • Notify supervisor of any problem accounts, CPT codes being denied by specific insurance companies, continued error in charges and any other hindrance to their productivity or collection of A/R.
  • Compliance is a condition of employment and is considered an element of job performance.
  • Maintain HIPAA confidentiality.
  • Demographic Processing.
  • Analytical and problem-solving abilities.
  • Provide excellent customer service through phone calls and emails.
  • High level of time management and organizational skills.
  • End of the month report generation and list of all accounts not worked.
  • Performs other duties as assigned.
EDUCATION:
  • High school diploma or equivalent. (Required)
  • Associate degree. (Preferred)
EXPERIENCE:
  • At least five years experience preferred.
  • Medical background or previous insurance billing desired.
  • Five years experience using eClinicalWorks preferred.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Education:
  • Associate (Required)
Experience:
  • Microsoft Excel: 3 years (Required)
  • Payment posting: 2 years (Required)
Language:
  • English (Required)
License/Certification:
  • Medical billing and coding certification. (Preferred)
Ability to Commute:
  • Birmingham, AL 35205 (Required)
Work Location: In person
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